Privacy Policy

Touchwood Bliss Resort ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the Touchwood Bliss Membership App.

1. About Us

Business Name: Touchwood Bliss Resort

App Name: Touchwood Bliss Membership App

Address:
Bhavali Dam Road,
Bhagatwadi, Igatpuri, Nashik,
Maharashtra – 422403, India

The Touchwood Bliss Membership App enables users to purchase and manage resort memberships, access membership benefits, receive exclusive offers, and make reservations.

2. Information We Collect

Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Profile Information
• Membership Details

Authentication Information

• Mobile Number verified through OTP authentication
• Google Sign-In account information (if selected)

Transaction Information

• Membership purchase details
• Booking and reservation information
• Payment status and transaction references

Device Information

• Device type
• Operating system version
• App usage information
• Device identifiers (where applicable)

3. How We Use Your Information

• Create and manage your membership account
• Verify your identity through OTP authentication
• Provide membership benefits and services
• Process membership purchases
• Manage bookings and reservations
• Send important account-related notifications
• Respond to customer support requests
• Improve app functionality and user experience
• Comply with legal obligations

4. Google Sign-In

If you choose to sign in using Google, we may receive certain information from your Google account such as:

• Name
• Email Address
• Profile Picture (if available)

This information is used solely for authentication and account management purposes.

5. OTP Verification

We use OTP (One-Time Password) verification to authenticate users and secure account access. Your mobile number is used exclusively for verification, communication regarding your membership, and essential service notifications.

6. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only with:

• Payment service providers for transaction processing
• Technology service providers supporting app operations
• Government authorities when legally required
• Business partners involved in delivering membership services

All third parties are required to maintain appropriate confidentiality and security measures.

7. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet-based service can guarantee complete security.

8. Data Retention

We retain your information only for as long as necessary to:

• Provide membership services
• Maintain account records
• Fulfill legal and regulatory obligations
• Resolve disputes and enforce agreements

9. Your Rights

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of your account, subject to legal and operational requirements

For such requests, please contact us using the details provided below.

10. Children's Privacy

The Touchwood Bliss Membership App is not intended for children under the age of 18 years. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the application and become effective upon publication.

12. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Touchwood Bliss Resort

Bhavali Dam Road,
Bhagatwadi, Igatpuri, Nashik,
Maharashtra – 422403, India

Email: reservations@touchwoodbliss.com

Website: https://touchwoodbliss.com